Live Sale Schedule

Live Sale Rules - *Please Read!*

More Information:

How do I pay my invoice?

There are multiple ways of paying the invoice, including credit or debit card, PayPal, Google Pay, Apple Pay, Shop Pay, and Meta. We accept all major credit and debit cards.

All payment options will be shown on the checkout screen when you go to pay your emailed invoice.

Why isn't my invoice showing up in my email inbox?

On occasion, our emailed invoices are sent to customers' Spam folder. Try checking Spam to see if the invoice is in there. If it is, please mark it as "Not Spam" and add admin@gemsbymail.com to your contact list so that our invoices will go to your main inbox in the future.

If the email is not showing up anywhere, including your Spam folder, please contact us to confirm that we have your correct email address on file.

To make extra sure you receive your invoice, we are also able to send you a link to your invoice via Facebook Messenger. Please let us know if you would like us to do so.

Can I keep my box open?

Each week, your box is automatically kept open for all the live shows occurring that week. We close and send all invoices each Thursday. Please note that claims from the Thursday leftovers video will ALWAYS carry over to the following week's invoices.

So if you claim items on our Monday show, you will be able to add more live sale items to your box through Wednesday's show. If you don't claim anything until Wednesday, your box will only remain open for that Wednesday show. 

On occasion, we run a Friday, Saturday, or Sunday livesale. The claims from those shows will carry over to the following week. 

How does shipping work?

For our live sales, our flat rate shipping of $9.95 still applies! 

We send out invoices for our live sales every Thursday between 8am - 2pm. How quickly your order ships out will depend on how quickly you pay your invoice. For example, if you pay immediately, your order will likely be shipped out within 24 hours. But if you don't pay until Friday evening, your order will not be packed up and shipped out until the following Monday.

Can I pick up my order?

Absolutely! You can pick it up from our warehouse location at 112 Cub Ln, Irwin PA 15642. Please click here to view our hours of operation. Please let us know ASAP you'd like to pick up your order, either before or immediately after you pay your invoice. (If you wait too long after paying to notify us, we might have shipped it out already!)

What and when are the video sales?

Each week after all the live sales have concluded, we post a video to our Facebook page showing the items that are still available. This is not a real-time live feed, but customers may still comment to claim items. The system of numbered boards is exactly the same as it is on our live sales. Please DO NOT private message us with claims! Comment on the post to claim.

We post video sales to our Facebook page every Thursday afternoon. We will leave comment access open until the following Monday early in the morning, after which point we pull the claimed items and add them to customers' bins. Please keep in mind that when there are multiple claims for a single item, we honor the first claim that comes up for us in the comments.

Our video sales are convenient because you're able to shop our live sale products at your own leisure!

Can I schedule 1-on-1 virtual shopping?

Yes! With our 1-on-1 shopping experience, you can schedule a personal live sale whenever is convenient for you within our available hours. That way, you have first claim on everything!

To schedule a 1-on-1 live sale with us, contact us at admin@gemsbymail.com.  

Thank you for shopping with us & Happy Claiming!